Spring 2025 Course Syllabus
Course: HPRS-2331 (Section: 71, CRN: 10245)
General Health Professions Management 		LSCPA Logo Image
Instructor Information
Instructor Tonya Harbert
Email keithtj@lamarpa.edu
Phone (409) 984-6501
Office Umphrey Industrial Technology Center - Room: 201H
Office Hours 10:30-2:00 Tuesday, Wednesday, Thursday 
Additional Contact Information Virtual and phone appointments are available. Office visits are by appointment only. The instructor may not be in the office or on campus outside these hours and may be in other campus locations during these hours. To ensure availability, it’s best to call or email the instructor to schedule a meeting.
Course Information
Description Exploration and application of management concepts necessary for effective health profession operations.
Required Textbooks Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

Shortell & Kaluzny's Health Care Management: Organization Design and Behavior

MindTap + eBook ISBN: 9781305947252

Lawton Burns; Elizabeth Bradley; Bryan Weiner 7th Edition
Additional Materials/Resources None.
Corequisites/Prerequisites None
Learning Outcomes Analyze current health care trends; apply health care management concepts; distinguish supervisor and supervisory roles; demonstrate management of financial and personnel operations; evaluate regulatory/legal processes in health care management.
Program Student Learning Outcomes WECM Learning Outcomes:
Identify, pronounce, and spell medical terms.
Translate and interpret health abbreviations and symbols.
Utilize medical software applications.
Extract information from health records for appropriate code validation.
Sequence codes according to established guidelines and standards.
Analyze current health care trends.
Utilize computer software for basic office functions.
Uses medical terminology, jargon, and abbreviations correctly.
Define general legal terms as they apply to the practice of medicine in ambulatory care settings.
Understand and apply ethics relevant to medical coding and medical office practice.
Apply ICD and CPT rules and guidelines to complete claims forms for submission.

TSSB CODING:
5.1 Specifies, refines, updates, produces, and makes available a formal approach to implement information and communication technology solutions necessary to develop and operate the health information system architecture in support of the organization 
5.2 Stays apprised of innovative solutions for integration of new technology into existing products, applications or services 

TSSB MOA:
1.1 Enforce policies and procedures for protected health information 
1.3 Monitor patient porta 
2.1 Assess equipment and software inventory 
2.2 Maintain Practice Management Software 
2.3 Establish Business Continuity Plan 
3.1 Identify facility and room logistical needs 
3.5 Supervise patient recall systems 
4.1 Conduct staff training and education 
4.2 Supervise employees 
4.3 Establish staff schedule 
4.4 Authenticate staff credentials 
6.1 Maintain ancillary certifications 
6.2 Monitor risk conditions 
6.3 Implement grievance protocol 
6.4 Implement emergency protocol 
6.5 Implement patient No-Show protocol 
6.6 Ensure continuity of patient care 
7.1 Evaluate revenue resources 
7.2 Process accounts payable and payroll 
7.6 Develop inventory controls 
7.7 Analyze budget performance 
7.8 Manage contracts 
Lecture Topics Outline
Chapter 1. Delivering Value: The Global Challenge in Health Care Management
Chapter 2. Leadership and Management: A Framework for Action
Chapter 3. Organization Design and Coordination
Chapter 4. Motivating People
Chapter 5. Teams and Team Effectiveness in Health Services Organizations
Chapter 6. Communication
Chapter 7. Power, Politics, and Conflict Management
Chapter 8. Complexity, Learning, and Innovation
Chapter 9. Improving Quality in Health Care Organizations (HCOs)
Chapter 10. Strategy and Achieving Mission Advantage
Chapter 11. Managing Strategic Alliances: Neither Make Nor Buy but Ally
Chapter 12. Health Policy and Regulation
Chapter 13. Health Information Technology and Strategy
Chapter 14. Consumerism and Ethics
Chapter 15. The Globalization of Health Care Delivery Systems
Major Assignments Schedule

COURSE SCHEDULE

 

Week

Dates

Topics/Assignments

Due Date

 

Week 1 & Week 2

Jan 20-24 & Jan 27-31

WEEK 1: Introduction to class; Syllabus; Syllabus Quiz; Introduction Discussion Board
WEEK 2:  Chapter 1. Delivering Value: The Global Challenge in Health Care Management

Feb 4

 

 Week 3

Feb 3-7

Chapter 2. Leadership and Management: A Framework for Action

Feb 11

 

Week 4

Feb 10-14

Chapter 3. Organization Design and Coordination

Feb 18

 

Week 5

Feb 17-21

Chapter 4. Motivating People

Feb 25

 

Week 6

Feb 24-28

Chapter 5. Teams and Team Effectiveness in Health Services Organizations

Mar 4

 

Week 7

Mar 3-7

Chapter 6. Communication; Exam 1 (Chps 1-6)

Mar 18

 

SPRING BREAK

Mar 10-14

No Class: Spring Break

 

Week 8

Mar 17-21

Chapter 7. Power, Politics, and Conflict Management

Mar 25

 

Week 9

Mar 24-28

Chapter 8. Complexity, Learning, and Innovation

Apr 1

 

Week 10

Mar 31-Apr 4

Chapter 9. Improving Quality in Health Care Organizations (HCOs); EXAM 2 (Chps 7-9)

Apr 8

 

Week 11

Apr 7-11

Chapter 10. Strategy and Achieving Mission Advantage; Chapter 11. Managing Strategic Alliances: Neither Make Nor Buy but Ally

Apr 15

 

Week 12

Apr 14-18

Chapter 12. Health Policy and Regulation

Apr 22

 

Week 13

Apr 21-25

Chapter 13. Health Information Technology and Strategy

Apr 29

 

Week 14

Apr 28-May 2

Chapter 14. Consumerism and Ethics & Chapter 15. The Globalization of Health Care Delivery Systems

May 6

 

Week 15 & 16

May 5-15

EXAM 3 (Chps. 10-15);
FINAL EXAM (Comprehensive)

May 13

 

Note: All assignments are DUE Tuesdays at 11 a.m.

 

OTHER IMPORTANT DATES

 

Date

Event

 

Jan 21

First Class Day

 

Jan 23

Apply for May 23 graduation begins

 

Feb 5

Census Date

 

Feb 24

Last day to drop/withdraw without penalty

 

Apr 1

Summer & Fall registration begins

 

Apr 17

Final day to drop with penalty

 

Apr 17

Final day to apply for graduation & pay for diploma, cap, and gown

 

Apr 18

Good Friday

 

Apr 28

Applications for May graduates begin

 

May 15

Final grades due in LSCPA system by 4:00 p.m.

 

COURSE EXPECTATIONS & GUIDELINES

Monitor Course Communication Regularly

• Check Announcements, Emails, and Course Content multiple times each week.

• Stay informed to ensure you don’t miss updates or important information.

Stay on Top of Assignments and Deadlines

• Assignments and due dates are posted in the course.

• Use the Calendar, Announcements, Email, and To-Do List to stay organized.

• If coursework is made available in Blackboard, you are encouraged to work ahead of scheduled weeks and due dates.

Changes May Occur

• The instructor reserves the right to modify assignments, due dates, or course work during the semester.

• It is your responsibility to remain active in the course and stay updated with all posted changes.

Always Use Blackboard Links

• Complete assignments through links provided in Blackboard.

• Not all assignments in Cengage's MindTap will be assigned or required.

• Do not go directly to the publisher’s website unless directed by the instructor.

• Always rely on Blackboard links for guidance.

Submit Work on Time

• Turn in all work by the posted due date or as outlined in verbal or written instructions.

• Refer to the Late Work Policy below for details.

Final Exam Date May 6, 2025 - 8:00 AM   Through  May 13, 2025 - 11:00 AM
Grading Scale  90 - 100=A 80 - 89=B  70 - 79=C   60 - 69=D  Below 59 = F
Determination of
Final Grade		 Assignments/Quizzes/Participation 50%
Exams 50%
Course Policies
Instructor Policies ASSESSMENT METHODS & GRADING POLICY

* Students should keep a record of their grades/average. It is not the instructor's responsibility to average grades for students to review. (Students can see grades in the gradebook on blackboard when an assignment is completed and graded.)

*Instructor reserves the right to add or change assignments during semester. 

*The instructor will not drop grades.

* Each module focuses on specific learning outcomes; however, some activities in the course may be used to enhance learning and may not be graded. Student learning will be assessed throughout the course using assignments, quizzes, discussions, labs, participation, exams, or any other means of assessment.

* Due dates are posted each week for course work.

* Instructions and grading information will be posted for each assignment.
CLASS PARTICIPATION
* Class participation is required (and has a direct impact on your course average). It is important to be active within the course- not just login and click around on Blackboard. Students are required to be active within the course.  The instructor may use attendance (activity within the course) as a weekly participation grade.
* Additional (new) assignments may be added to the course during the week if instructor feels it is necessary.
* Students are required to check announcements and emails 3 or more times throughout the week.
ASSIGNMENTS

* NO MAKE-UP ASSIGNMENTS. The assignment will receive a grade of zero (0) if not completed by the due date & time. Instructor will not go back and grade assignments that were not completed on time.
QUIZZES

* NO MAKE-UP QUIZZES. Quizzes may be given weekly. If a student misses a quiz, the grade is recorded as a zero (0). After quizzes are closed, you cannot make-up a quiz.

EXAMS

* NO MAKE-UP EXAMS. If a student should miss an exam, at the end of the semester, the instructor will average all exam grades [including the zero(s)] to replace the zero for the missed exam.

EXAMPLE: 4 test grades: 100, 100, 0, 80 = 280; 280/4= 70; 70 will go in the place of the zero.; Test grades are now 100, 100, 70, 80

* FINAL EXAM EXEMPTION OPPORTUNITY: If a student has completed and passed ALL other exams & have a grade of 80 or better for the course, the student will have the option to be exempt from the FINAL EXAM.  (An AVERAGE of ALL other exam grades will be the grade for the final exam.)

* Academic dishonesty will result in a zero on any academic work or exam in question; a second incidence of academic dishonesty on any academic work or exam in question will result in the student being given an "F" for the course.
 
* If course work is available, students can complete work ahead of scheduled due dates.
Attendance Policy

* Research has shown a cause-and-effect relationship between attendance and college success. With this factor in mind, the instructor monitors student course activity weekly.

* Students are expected to login to Blackboard, check email and announcements a minimum of 3 times per week - even if they think all work is complete.

* Class participation is required (and has a direct impact on your course average). It is important to be active within the course, not just login and click around on Blackboard. Additional (new) assignments may be added during the week if instructor feels it is necessary.  The instructor may use attendance (activity within the course)  as a weekly participation grade.

* It is responsibility of the student to contact their instructors by email regarding their absence. An absence from the course does not allow students to have extensions on coursework or due dates. 
Additional Information

MYLSCPA USERNAME & PASSWORD ISSUES:
Call Kenneth Lisby @ (409) 984-6150

BLACKBOARD HELP AVAILABLE 24/7:
(936) 496-5379
bbhelp@lamarpa.edu

THIS COURSE WAS DESIGNED TO COMPLETE ON A LAPTOP OR DESKTOP COMPUTER.
Students consistently overlook vital information and assignments when trying to use a mobile device.
Students may use the computers in the LSCPA computer lab if needed. They will need to see your student ID. LSCPA also has a laptop loan program available to students who need to borrow a computer for the semester. 

METHODS OF PRESENTATION:
Several methods of presentation may be used and may include any of the following:
Lecture (through PowerPoint slides, interactive notes, video, or audio sources)
Computer Assisted Learning (blackboard, publisher websites, etc.)
Lab Exercises, Discussion Boards, etc.
Internet

LAPTOP LOAN PROGRAM:
LSCPA has a laptop loan program available on a first come, first served basis. Fill out the online application on the LSCPA website. Search "Laptop loan program" in the search bar.

SOFTWARE REQUIREMENTS:
The student is required to have all required course materials including but not limited to any software, e-books, key codes, etc. needed for class to complete required readings, work, etc.
Reliable Internet access is required for all online courses. Students may use the LSCPA open computer lab provided.

COMPUTER FAILURE AND LACK OF INTERNET ACCESS ARE NOT ACCEPTABLE EXCUSES FOR MISSED ASSIGNMENTS, PROJECTS, QUIZZES, EXAMS, ETC.
Students may use the computer lab on LSCPA campus if they do not have reliable internet access.

DROP/WITHDRAWAL POLICY
* If a student decides to drop/withdraw, the student should also verify that the drop/withdrawal is submitted before the final withdrawal date.
* It is the responsibility of each student to ensure that their name is removed from the roll should they decide to drop/withdraw from the class.
* The student is strongly encouraged to retain their copy of the drop/withdrawal form for their records.
* The student is required to turn in any books, equipment or items that belong to the department. Failure to do so may compromise their standing with LSCPA.
* State law permits students to withdraw from no more than 6 courses during their entire undergraduate career at Texas public colleges or universities. With certain exceptions, all course withdrawals automatically count towards this limit. Details regarding this policy can be found in the LSCPA college catalog. Students may drop/withdraw on or before the last day to drop/withdraw WITHOUT penalty, and it will not count towards the 6 drops. Drop/withdrawals after that date will count towards the 6 allowed drops. (See important dates.)

E-Mail/Voice Mail Etiquette:
* Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name/section number.
* Voice mail messages should be clearly spoken identifying student's name, course, and a return phone number.

Dress for Success:
As future professionals, it is important to utilize this time to practice dressing appropriately. Learning to dress for success may set the stage for your greatest achievements. Keeping this in mind, remember to dress appropriately when coming to class. Students may wear clothing to express their individuality, but they should dress is a way of expressing respect for the situation and those around them. One's attire and grooming habits should not be off-putting to your environment or those in the surrounding area. Your look may change depending on the circumstances. 
Students may attend class in casual attire, but if dressed inappropriately, or in inappropriate or distracting attire, they may be instructed to leave class. This will be considered an absence.

The following attire should not be worn to class: Clothing that exposes intimate parts of the body, only underclothing without outerwear (such as sports bras or men's boxers), sleepwear such as pajamas, robes, and house slippers, clothing that is too tight or too loose, clothing with inappropriate logos or text, etc. 

*Exceptions and/or changes may be made to information in this syllabus at the instructor's discretion.
Institutional Policies
MyLSCPA Be sure to check your campus email and Course Homepage using MyLSCPA campus web portal. You can also access your grades, transcripts, academic advisors, degree progress, and other services through MyLSCPA.
Academic Honesty Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSCPA policies (Academic Dishonesty section in the Student Handbook) for consequences of academic dishonesty.
ADA Considerations The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the Disability Services Coordinator, Room 117, in the Student Sucess Center. The phone number is (409) 984-6241.
COVID 19 Information The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been diagnosed with COVID 19 to report their condition directly to their local health department. Students should also contact their course faculty to report their quarantine status. In addition, this policy requires all students to wear face coverings when directly exposed to COVID 19 in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Facility Policies No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
HB 2504 This syllabus is part of LSCPA's efforts to comply with Texas House Bill 2504.
Mandatory Reporting of Child Abuse and Neglect As per Texas law and LSCPA policy, all LSCPA employees, including faculty, are required to report allegations or disclosures of child abuse or neglect to the designated authorities, which may include a local or state law enforcement agency or the Texas Department of Family Protective Services. For more information about mandatory reporting requirements, see LSCPA's Policy and Procedure Manual.
Title IX and Sexual Misconduct LSCPA is committed to establishing and maintaining an environment that is free from all forms of sex discrimination, including sexual harassment, sexual violence, and other forms of sexual misconduct. All LSCPA employees, including faculty, have the responsibility to report disclosures of sexual misconduct, including sexual harassment, sexual assault (including rape and acquaintance rape), domestic violence, dating violence, relationship violence, or stalking, to LSCPA's Title IX Coordinator, whose role is to coordinate the college's response to sexual misconduct. For more information about Title IX protections, faculty reporting responsibilities, options for confidential reporting, and the resources available for support visit LSCPA's Title IX website.
Clery Act Crime Reporting For more information about the Clery Act and crime reporting, see the Annual Security & Fire Safety Report and the Campus Security website.
Grievance / Complaint / Concern If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.
Department Information
Business and Industrial Technology
Chair:Sheila Guillot
Email:guillsr@lamarpa.edu
Phone:(409) 984-6381